Last Updated: June 21, 2026
At 11I1, we are committed to providing reliable, high-quality products. To ensure smooth operations and avoid misunderstandings, our return and refund process is strictly governed by the following integrated terms. By placing an order with us, you accept these conditions in full.
1. Return Eligibility & Criteria
To qualify for a technical evaluation, all requests must strictly meet the following criteria:
General Exclusions
- No Buyer’s Remorse: Once an order is delivered, we do not accept returns, cancellations, or issue refunds simply because you changed your mind, no longer need the item, or ordered the wrong variant.
- Defect Requirement: A return request will only be considered if it is backed by verified technical issues or conversion/manufacturing defects.
Submission & Condition Windows
- 7-Day Deadline: Any defect or return claim must be formally reported to our customer support team within exactly 7 days from the date of delivery. We cannot entertain any claims after this window closes.
- Product Condition: The product, conversion kit, or component must be completely unused, unmounted, and free from any signs of electrical stress or field installation.
- Packaging: It must be returned in its original factory packaging, complete with unbroken seals, anti-static bags, manuals, and accessories.
Custom Orders
- Irreversible Process: Any products, layouts, or kits customized to your specific technical parameters or built-to-order enter an irreversible conversion and manufacturing process.
- No Cancellations: Custom orders cannot be canceled, returned, or refunded under any circumstances once production or the conversion setup begins.
2. Technical Evaluation & QA Diagnostics
Every returned item goes through a detailed diagnostic process to find the exact cause of the issue:
Hardware Testing
- Our QA team will run full diagnostic and burn-in tests on the returned hardware or EV components to verify if a genuine manufacturing or assembly defect exists.
Exclusions from Coverage
- We only cover factory and conversion assembly defects.
- If our testing shows that the issue was caused by improper installation, wrong voltage supply, reverse polarity, rough handling, or unauthorized modifications, the claim will be rejected.
- In rejected cases, the product will be shipped back to you at your own expense.
Special Administrative Review
- In exceptional cases where a return is approved under special administrative review (even if it doesn’t strictly meet the defect criteria), a standard 10% diagnostics and re-certification fee will apply.
3. Secure Refund Processing
Once a technical claim is verified and approved, the financial reversal is handled securely:
- Digital Documentation: You will receive a formal digital confirmation and diagnostic report sent directly to your registered email address.
- Original Payment Source: Approved refunds are processed strictly back to the original payment method through our secure banking gateways. 11I1 does not offer manual cash refunds or alternative-source payouts.
- Timeline: The refunded amount typically reflects in your bank account or commercial credit channel within 5 to 7 business days, depending on standard banking processing cycles.
4. Fraud Prevention & Legal Action
We maintain a zero-tolerance policy against any fraudulent activities to protect our business and genuine clients:
- System Manipulation: Any attempt to return counterfeit parts, swap internal chipsets/controllers, alter diagnostic data, or return third-party equipment under our brand will result in the immediate cancellation of all active warranties, pending orders, and platform access.
- Legal Escalation: In cases of clear corporate misrepresentation or malicious disputes, we will compile all digital footprints, transaction records, and testing data, and forward them directly to our legal counsel for strict legal action.